What is the best way to contact the Billing Department?
To contact the Billing Department, file a support ticket request in the Ticket Manager.
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How do I change my billing information?
If you need to change your billing method or billing cycle, please file a support ticket request in the Ticket Manager.
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What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and U.S. checks. Check order payments require a minimum of a yearly payment. If you would like to pay monthly, you can do so using your credit card.
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What are the prorated charges on my statement?
We prorate our billing which means you are always paying for the next month of service. So when you sign up we charge you from the day your account was setup to the closest billing date. That's the "Prorated (per day)" on the statement. This will only show up in your first statement.
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How do I cancel my account?
Please file a cancellation request at https://www.flarehosting.com/cancel.asp.
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How do you deal with delinquent accounts?
We usually give 2 two weeks (14 business days) grace period for you to arrange new payment method or update your credit card on our file.
If you fail to pay the outstanding balance within 2 weeks, your account will be suspended.
If payment was not made within 2 weeks after your account was suspended, your site will be purged from our system. Purged accounts can not be reactivated.
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How do I reactivate my suspended account?
If you would like to reactivate your suspended account please contact the Billing Department to arrange payment for the account. You will need to pay any fines, all outstanding hosting charges and all pending hosting fees before the account will be reactivated. Purged accounts can not be reactivated.
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How do I update my credit card information?
Please file a send request at https://www.flarehosting.com/newcard.asp
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What is CVV2?
An important new security feature for card-not-present transactions now appears on the back of most Visa/Master cards. This new feature is a three-digit value which provides a cryptographic check of the information embossed on the card.
The CVV2 three-digit value is printed on the signature panel on the back of Visa/Master cards immediately following the Visa card account number.
The CVV2 value helps validate two things:
- LThe customer has a Visa/Master card in his/her possession.
- The card account is legitimate.
CVV2 is printed only on the back of Visa/Master cards — it is not contained in the magnetic stripe information, nor does it appear on sales receipts.
Please note that American Express does not have a CVV2 Code.
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