I receive a "Directory Listing Denied" or "Forbidden" error when attempting to view my web page in a browser. What should I do?
In order to view your website with your domain name or IP address, your home page needs to have one of the following filenames:
- index.html
- index.htm
- index.shtml
- index.asp
- index.aspx
- index.php
- default.html
- default.htm
- default.shtml
- default.asp
- default.aspx
- default.php
- home.html
- home.htm
- home.shtml
- home.asp
- home.aspx
- home.php
If you need a different home page name (called a "default document"), we can accommodate you. Please let us know what name you require. In most cases it is easier to rename your home page to one of the documents above. Please note that some file names (such as .asp and .shtml) are reserved for specific types of web applications. If you are unsure of which file extension to use, you can probably safely use .htm or .html .
Also, these documents carry an "order of precedence" as they are listed above. For example, if you have both an index.html file and a default.html file, the index.html file will be the one that shows up when viewing your site with the domain name or IP address.
Back to top
What do I use for my FTP password?
Your FTP password is the password that was supplied to you at the time you signed up with Flarehosting.com.
Back to top
Are there any problems using the Publish feature?
Just like the newspaper, publish only sends (or puts) documents to the server. With the exception of FrontPage (on a FrontPage enabled site), these programs do not provide any of the other features of an FTP program. Publishing this will update existing files. If you need to RENAME or DELETE files from the server, you will need an FTP program.
Back to top
After uploading, I cannot view the uploaded files in my browser. What could be the problem?
This could be one of the situations below:
- If you cannot see the home page, check if the home page file name is index.htm or index.html or one of the page names listed below. If the home page is named differently, change the file name.
Default home page names and extensions:
- index.html (standard HTML extension)
- index.htm (standard HTML extension)
- index.shtml or shtm (standard SSI extension, used with server side includes)
- index.asp (standard active server page extension)
- index.aspx (standard ASP.NET extension)
- default.html (standard HTML extension)
- default.htm (standard HTML extension)
- default.shtml or shtm (standard SSI extension, used with server side includes)
- default.asp (standard active server page extension)
- default.aspx (standard ASP.NET extension)
- home.html (standard HTML extension)
- home.htm (standard HTML extension)
- home.shtml or shtm (standard SSI extension, used with server side includes)
- home.asp (standard active server page extension)
- home.aspx (standard ASP.NET extension)
- If you do not see the updates made to your pages after transferring the updated versions, it is most likely the browser is reading the cache. For Netscape Navigator, clear both memory (Windows only) and disk cache then click the Reload button on the toolbar. For Microsoft's Internet Explorer, simply click the Refresh button on the toolbar.
Back to top
The upload of my files stops before it finishes. What should I do?
Wait 5 to 10 minutes and then upload again. If this doesn't work, lower your modem speed to 19.2K or lower (as low as 9600). The reason is at lower speeds, data transfers are more reliable. If the problem still persists, please contact Flarehosting.com through our ticket manager.
Back to top
Why don't I get a directory listing on my FTP program after I get connected?
You probably don't have your host type set to Automatic Detect.
Back to top
After the files are uploaded, I do not see a directory listing in the FTP program. What could be the problem?
When this happens, the "LIST" command performed by the FTP software to get a listing of the files was not successful. Therefore the directory listing of the files did not transfer. Wait 5 to 10 minutes and then connect again using your FTP program. If the problem still persists, please contact Flarehosting.com through our ticket manager.
Back to top
When I upload my files, it only goes up to about 90 % and then my FTP program is disconnected from the FTP server. What can I do to fix this?
It is possible that you do not have a clean connection. First try disconnecting and then re-connecting. Upload the file(s) again and see if that solves the problem. If not, disconnect and reduce your modem speed. For example, if you have a 28.8K modem and you have it set to 28.8K or higher, set it to 19.2K or lower (as low as 9600). Now, upload your file(s) and see if that solves the problem. If the problem still persists, please contact Flarehosting.com through our ticket manager.
Back to top
| |
|
|
